September 15, 2007
Taking the "Communication" out of "Telecommunications Company"
NP: John Cage, 4'33"
Okay, so the technology may no longer be the problem. Now it's the people. After a ridiculously helpful call from Comcast yesterday that unfortunately didn't fix my CableCARD problem, I've been waiting today for both a followup call from that same support guy and also a tech visit to just swap out the bad card if it wasn't working by then.
I'm not overly miffed that the one guy who understands CableCARDs at Comcast hasn't called me back, because I could see if he's in high demand. I'm fucking furious that I called the company more than halfway into the "service window" to see where the tech was, and was informed that they called me, got no answer, and canceled my appointment. This is just a flat-out lie. I've been attached to my phone all day specifically waiting for this phone call, and now some jackass decides he's going to make shit up so he can take the afternoon off?
My kingdom for real cable competition. This is bullshit.
The young lady in India that I just got off the phone with was helpful, though, and hopefully this will get resolved before I have to leave, because I'm not wrecking my entire day's plans to wait for the goddamn cable guy.
Comments
It's not the technology and it's not the people - well, at least not directly. It's the industry.
I moved last Monday. So I called RCN to have my cable/internet/phone transferred.
On the 10th, I moved everything to my new place, and as agreed with them before hand, waited for RCN to show up to hook it all up. I even called RCN to confirm that the appointment was still set for the 10th and to tell them again where I was. And then I called back to confirm again at 5 pm because I needed to be somewhere else.
After some strongly and loudly worded comments to my building's rep that evening, RCN came the next day at the time I said they should be there.
And after they rehooked up my phone, I checked voice mail -- there were 3 new messages.
All from the technician calling my old apartment the day before -- to tell me they were there to hook up services in my new apartment.
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